Enterprise Rent A Car انتربرايز لتأجير السيارات - King Abdulaziz International Airport
2.5/5
★
based on 8 reviews
Contact Enterprise Rent A Car انتربرايز لتأجير السيارات
| Address : | Terminal 1، King Abdulaziz International Airport, Jeddah 23631, Saudi Arabia |
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| Phone : | 📞 +998 | ||||||||||||||
| Postal code : | 23631 | ||||||||||||||
| Website : | https://www.enterprise.com/%3Fmcid%3Dyext:245709 | ||||||||||||||
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Mutiullah Khan on Google
★ ★ ★ ★ ★ This company is very dishonest. I had a booking with them through a UK agent and upon arrival I was charged a different price to what was on the voucher. The car that was given to me was in awful condition. See pictures attached. Upon returning the car, I was charged extra as I was told that I have driven a few miles over the limit. The staff at the counter tried to lie to me about my mileage allowance. When I challenged this, they accepted but still charged me extra as they said their prices are different and they don't follow the voucher / agent price.
Another thing to please be mindful of is, they make a copy of your credit / debit card. This is illegal. When I returned from my holiday, I realised fraudulent transactions started appearing on my card. I have now had 3 substantial transactions from my card for which I have no idea why they are being charged. For all I can see, some staff from this company might be abusing the information they hold (photocopy of my card).
Please be careful dealing with this company. Try to avoid them at all costs!
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Daniel Dean on Google
★ ★ ★ ★ ★ My experience of Jeddah airport. I arrived from Riyadh with Flaynas airlines which was over half an hour late. I had a car hire booked with Enterprise Car Hire. The desk was nowhere to be found. All the other car hire companies have a desk at the South Terminal, except Enterprise. After asking around I find out it is located in Terminal 1. Checked Google maps to find out where to go and how to get there, 1hr 25min walk, or 25mins in a car. WTF! I found a non official taxi driver who charged me 100SAR to take me around to Terminal 1, I'm sure I paid over the odds. I could not find a shuttle or transfer bus anywhere and everywhere I asked I was miss directed or misinformed. Once in Terminal 1, it took me half an hour to find the car rental desks, I followed the sign which directed me to car rental, I went down a level in the elevator only for the next sign to be non-existent, I only found Enterprise because a guy saw me wandering back and forth with a confused look on my face, not knowing where I was going, the dest was tucked around a corner in the main lobby upstairs, not downstairs where the signs directed me. The link between the South Terminal and Terminal 1 is atrocious. If you have to transfer between these two terminals at Jeddah Airport, or hire an Enterprise car and you arrive at thd South Terminal, make sure you have plenty of time on your hands. I was supposed to land at 17:45, I didn't get to my hotel in Jeddah until 22:00.
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midas nowsheer on Google
★ ★ ★ ★ ★ I have had a great experience recently with this enterprise location. New management is established Unlimited miles and great car. This location is in terminal one, which I think is the new airport so be prepared to pay a taxi 70 riyals or get a bus ride for 20 riyals each passenger to this location, depending which terminal you land. Thank you
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Mohammad Rahman on Google
★ ★ ★ ★ ★ IRRESPONSIBLE! DISHONEST! DISGRACE!
I could add more. I was traveling with my family and children. I had a confirmed reservation using my Enterprise Plus. I called them two days earlier yet to confirm that my car will be ready and in reply the clerk said InshaAllah five times!
When I landed at the airport that morning, I get a call from them right away that they have no car for me! With children and family and in a city I know no one, I now have to look for transports, let alone replan my entire trip.
When I asked why my car isn’t there despite all my previous communications and “confirmed” reservations, the response was that the clerk just came back from vacation and he had no idea! I asked for the manager and his response was that the manager was now on vacation! In which world do these guys live? And who told them to open a rental car shop? And why in the world did Enterprise let them use the name?
I went to another US car rental place next to them and got the service I typically expect from these names. I had to spend fortune more because of the last minute rental, but at least we were able to carry on with our plans fortunately.
DO NOT RENT FROM THIS PLACE!!
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Musab Albutairi on Google
★ ★ ★ ★ ★ Worst company ever. Don't ever think about renting from them.
They closed their branch at the airport for maintenance while I was renting their car from that branch. I have a flight on Friday at 4PM and I was supposed to drop-off the car at 2PM at their airport branch. Now I can't. Also all of their other branches in Jeddah don't work before 4PM on Friday. They left me with no choice. Tried to call their customer care 9200 number (Western region extension) no body is picking up the phone. Tried to contact them on their WhatsApp, nobody responded. My flight is tomorrow and I don't know what I will do!
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R S on Google
★ ★ ★ ★ ★ After 4 hours waiting they tried to give us the Economy car when we already reserved the SUV. So they stole us 200€.
Anyway in the International Terminal, the employee doesn’t speak any English. So the communication was impossible.
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Álvaro Del Juicio on Google
★ ★ ★ ★ ★ DO NOT CHOOSE THIS COMPANY! SCAMMERS
In the international terminal they DO NOT SPEAK ENGLISH, they also made us wait 4 hours.
We rented a RAV4 that cost us $ 300 and gave us a Chinese GAC4 that cost $ 120 the rent.
In fact I have a video in which if they had more than 5 cars available in the intermediate SUV category, but they did not offer it to us.
They asked me to remove the review and they would give me a solution. 1 week later I'm still waiting.
In addition, the car could not be used because the doors could not be closed, and we could not leave anything inside. So we lost our trip and had to cancel our entire trip.
Attached photo of the kilometers we made, since we could not use the car bazofia they gave us.
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Mutiullah Khan on Google
★ ★ ★ ★ ★ This company is very dishonest. I had a booking with them through a UK agent and upon arrival I was charged a different price to what was on the voucher. The car that was given to me was in awful condition. See pictures attached. Upon returning the car, I was charged extra as I was told that I have driven a few miles over the limit. The staff at the counter tried to lie to me about my mileage allowance. When I challenged this, they accepted but still charged me extra as they said their prices are different and they don't follow the voucher / agent price.
Another thing to please be mindful of is, they make a copy of your credit / debit card. This is illegal. When I returned from my holiday, I realised fraudulent transactions started appearing on my card. I have now had 3 substantial transactions from my card for which I have no idea why they are being charged. For all I can see, some staff from this company might be abusing the information they hold (photocopy of my card).
Please be careful dealing with this company. Try to avoid them at all costs!
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