شركة العمودي للتجارة المحدودة - Al-Rehab

The worst company from the owner of the company .. I met him in their showroom and he was claiming credibility and he was interested in customer matters

A very bad company and the swindlers in the maintenance department are of no use, nor do they give you the unified number and their products from the atc company It is poor and we do not advise you to buy it and who has the agent guarantee. For electrical products and their suspension, he must resort immediately to inform the Ministry of Trade about this through their program, and he is not expected to delay them.

The worst company that dealt with it and the worst agent and customer service employees are people incompetent and do not understand anything of the arts and Etiquette response delay delay in receiving and delivery of spare parts incomplete and there is no credibility. I asked for two pieces and I paid their price and the delivery price because they don't have a direct sale because of covid19. Upon receipt I received one piece, but I reviewed them. He said the amount of the pieces is limited .. I mean, if you review them they were envious and consider the price of the two pieces. Their response was simply and without an apology. The widget is negligible. And for the honesty, there is a respectable employee, I do not know what his name is trying to satisfy the customer, but apparently nothing is wrong because of the farce they have A profitable company .. weak management .. important understanding employees = bad reputation. M / Basil Saad Eddin

I bought a product for the company and the device, which is a 65-inch TV, was broken during the two-year warranty period, and the maintenance department was contacted and provided with a picture and video explanation of the situation, and a picture was sent to the purchase invoice. 70 riyals were paid for the carton for the device, and the device was carried to the maintenance center in Riyadh under the pretext that there is no maintenance center in Jeddah The device came back after more than 10 days, and I received the device and when it was turned on, a very clear LED appeared, numbering seven circuits And the maintenance in Jeddah was contacted again with the photo and video, and a representative was sent to pull the device from me again And my request to replace the device with a new one, and they agreed to that, and a new device was not brought, and the device was withdrawn and awaiting its return, and I am in this case for about two and a half months My question when the device broke the first time and repaired it was not done Experience the device in the maintenance department. And discover new holidays.

Unfortunately, I bought a 58-inch screen. The first time I turned on the device, the speaker did not work. I contacted customer service, sent a carton, and they took it two times. I returned the device and turned on the device. The screen is non-existent The subject is a full month. There is no strength or power except God. The lesson I benefited from the experience. If you buy a screen, the price does not tempt you. Put your money in something that is worthy of Samsung Toshiba Sony. Well-known companies.

Unfortunately I have a 62 inch atc screen the screen is not working And when calling for maintenance, there was no response, only an automatic reply was placed Customer service in maintenance is lying unavailable

A maintenance center for electrical appliances that we have dealt with for more than 25 years. May God bless you all...

Unfortunately, the maintenance staff lacks professionalism in dealing. The morning comes and the employee receives me while he is talking to a mobile phone and I say can you help me with the screen. We enter it. He says, “You can’t pocket it.” He says, “Call someone to come help me.” He says the technician is busy. He entered it, by God. They tire of their reputation and try to develop it and bring in employees who can, in a moment, erase what they built over the years from a good reputation! If the company puts cameras on each employee, it constantly checks it, and you see the performance of the employees, especially the maintenance, the customer no longer delivers them until he is angry because of his device malfunction and the difficulty of access, and on top of it he receives bad treatment..! It is natural that today he hates dealing with the company, so it is better for the employee to be familiar with his job and know how to absorb the customer’s anger and apologize to him for the bad that happened.. For the record, it was not the first time I visited the maintenance. The first time there was a Sudanese employee who was very moral and dealt with me with a high professionalism, but the last Saudi was the one who treated him very badly and lacked professionalism. It is clear that I did not understand anything about the job or they did not train him how to deal with customers or that he is forced to the job and works with unprofessional ethics The funny thing is that he brought the screen to him. It has a problem. He says these parts are not available at the moment, but we will fix them, but this type is bad. The curved screen has many problems. We have to buy from it again.. By God, is this the words of an employee who is criticizing that I bought the company’s products? Note: When the employee feels there is no control over him, some of their performance offends the entity of the company because it is difficult for the customer to reach or file a complaint against any employee and the customers do not have a way to reach the maintenance service by the free number, let alone complain about an employee!