شقق أداجيو الفندقية جدة طريق الملك - Al Zahra

Pleasant stay for the second time. Staff is really nice and welcoming. Ismail from room service always helpful and smiling. Good choice.

I spent confortable time here. Mr. Ismail cleaned up my room everyday(A102) sincerely and kindly. He welcomed me with big SMILE!! (^-^)/

I booked yesterday around 6pm a none-smooking room then arrived 10 minutes later at the hotel. Just for your information, the reception people are a bunch of unprofessional, I came in...untidy lobby, AC not working well, sad atmosphere. no one greeted or welcomed me....a woman with red-eye makeup demanding roughly: your passport! after a while...oh no, my computer does not work, go to her :(( another very young colleague. They gave me a smoking room without informing me. Then they have informed that they have no other rooms available. Instead they let me wait in the lobby "pretending" that they need time to clean an available room for none-smokers. Then they came back and offered me a room for people with disabilities where people at the swimming pool directly looking into the room if you open the curtains. As the room was also smelling bad due to none-usage for long time and the hotel was not offering another room, I asked them to cancel the booking. The receptionist agreed and asked me to send the request via booking.com. I additionally called the number of the duty manager, after explaining the situation, he informed me that he will check how to accept the cancellation on booking.com. 3,5 hours After I left the hotel, the guy who pretended to be the duty manger during my call informed me that his name is Ali and he is not the duty manager Mohammed but the sales manager. He started to explain that the booking is none-refundable and he cannot cancel free of charge etc. although they did not have any room available. Any respectful accommodation would cancel the booking in my case otherwise they have to find for me another hotel with the same standard and pay the difference. Yet, this guy Ali chosen to be extra smart to keep the money not knowing that his bad decisions is worst than mine to choose this filthy "wish-to-be-called-hotel". Being Genius3 AND Accor member did not play any role to be cheated on by a beginner bunch of people who still think that they can be offering guest services although he no ability to think or to even to "guess" how a guest should be treated. NEVER AGAIN!

Lovely stay. Extremely friendly, polite and helpful staff from reception to housekeeping to room service. Clean venue and very good location. Special thanks to Loubna, Ahmed and Ismail who always go above and beyond to make the experience more personalised and enjoyable.

. I had a wonderful experience at the (adagio). Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help especially Mr. Sarful! Thank you! Will recommend to my colleagues!

Pleasantly surprised with the services of the hotel. Especially the room service staff Mr. Saiful provides an excellent service when ever he comes around to clean the room. The staff makes the stay very comfortable for the guests

Mr Mohammed has been so helpful, warm and welcoming. Very good service and I feel good coming to breakfast every morning.. a great start to my day with all his teammates and the smiling faces.

A very pleasant stay at room no.102! The apartment homes are very comfortable and cozy with all the amenities. Ismail from the house keeping staff was very polite and cooperative. I was really impressed with his services.