Mercedes-Benz Workshop - Al Raed
3.5/5
★
based on 8 reviews
Contact Mercedes-Benz Workshop
| Address : | طريق العروبة الفرعي، Al Raed, Riyadh 12352, Saudi Arabia |
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| Phone : | 📞 +9899 | ||||||||||||||
| Postal code : | 12352 | ||||||||||||||
| Opening hours : |
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Ibrahim alsayyar on Google
★ ★ ★ ★ ★ The worst call center that is a wast of the company’s money since they don’t pick up the phone and all the company’s clients complaining about it and the Mercedes itself doesn’t care about it. If they don’t care about the clients or their own money, then why don’t they close already.
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Musab Albutairi on Google
★ ★ ★ ★ ★ Worst customer experience ever!
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Ayman R. on Google
★ ★ ★ ★ ★ They just care anymore about their clients,
They don't answer the phone, spareparts shop closed during working hours, Maintenance appointments waiting time is over one month, what a big failure in representing one of the best brands
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balgawi on Google
★ ★ ★ ★ ★ They don't answer the phone to get a appointment,
went there myself to get an appointment they promised to call back next day,
Got the call the man who spoke to me asked for the car details, promised to send an SMS with an appointment, which never happened.
Finally when I gave up waiting, found an alternative non dealer Garage on Google, had my car serviced in couple of hours with perfect service, half the price and a cup of coffee.
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Eman Al Manea on Google
★ ★ ★ ★ ★ One of the worst places to do the maintanance. They took huge money without listening to the customer needs. The manager of the maintanance “Sami” is a role model for misleading. He just want the customer to go out of his office and never track the complain. Next time, I will do the service with a dealer such as Aleidi. It is cheaper and more reliable. I will never buy mercedes again from Aljafali.
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Abbey F.A on Google
★ ★ ★ ★ ★ Their appointments are very hard to get so make sure to book over a month in advance.
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Nouf on Google
★ ★ ★ ★ ★ Where is the 0 star button, google? Booked the appointment 1 month in advance, arrived on appointment date and time as booked and was serviced by Mr. Ziyad, however, I did not receive a time and day of when the car will be delivered. I had to call him multiple times to receive a reply. Management at this branch needs to improve, reception needs to improve and overall service needs to be looked into. When I explained the situation to the manager he told me there was a miscommunication with reception and Zeyad. When I finally received the car, I called the manager again to overlook the mistakes and he asked me to wait or come back at a time to get the car cleaned properly HOWEVER it is expected of Mercedes that the customer gets a FULL proper and PROMPT treatment especially since the car has been in there hands for over 12 hours and the I had an appointment. I had to wait a day and a half to get a reply as to when it will be delivered then over an hour to receive the car. My car went in for a basic service A, and I received ridiculous customer treatment in return. The car was not cleaned properly, it was scratched, it had an unknown mileage uses of 7K added. I have no idea whether or not it was serviced properly and instead got slapped with a bill. It was not washed or cleaned or sanitized properly after service in the time of COVID. The staff are not professional whatsoever. Lest you forget, maintenance here comes at a price and I would expect that I am paying for proper service. Such a shameful treatment from a reputable brand. Do reconsider buying a Benz from Riyadh if this is the workshop you'll be dealing with. Absolutely ridiculous.
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NS H on Google
★ ★ ★ ★ ★ All the stars are for Santosh. One of the service guys. Otherwise the place in general is not great. Branch location is convenient but it's almost a two month wait to get anything done with service. Not to mention there are no call backs when I want to buy a new car even from anyone! Business must be good because of the Mercedes name otherwise the agent and the staff nothing to really praise!!
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