Jabal Omar Marriott Hotel, Makkah - Ash Shubaikah

Made a booking on their webpage but cancelled due to umrah permit problem. Hotel claimed it was a no show even though I received. cancellations on email. Tried to retrace the cancellation but they deleted it from my account.. be careful keep hard copies of any cancellations they can delete them

Excellent location; just few steps and you are in Haram. There's a nice Cafe and Creamery at the basement level. The in-house shopping mall is wonderful, with quite a variety of stores.

The best hotel the rooms are vrry beautiful n clean the staff are very friendly n helpful everything is this hotel is 5 star breakfast is the best wide variety to eat .The hotel has a lovely smell beautiful furniture's its just so posh .

Stay for umrah here. The room is ok. But Floor towel is not provided and i have to ask 4 times. And looking for the man who clean up the room outside to get it. Restaurant is good. But saudis oriented and not that general. The location is on top of the hill. A little bit far from haram.

Very good hotel big room , good services , clean , the staff very friendly ? good furniture, nice atmosphere, only one thing you need to know currently you have to go to Haram by shuttle bus which I didn't like it but overall it is fine

Would not recommend anyone to stay here. To say the service was poor is a compliment to them. From housekeeping to the concierge, absolutely appalling. Housekeeping never once cleaned the room to a standard which you expect even in 2 star hotel, we literally had to stand there and supervise as they cleaned up. When asking for towels it would've been quicker to find a laundromat and wash and dry the towels we already had. Requesting water bottles was the same. We once asked for water bottles after the qiyamul layl and still hadn't received it by fajr. We spoke to duty manager about these issues and were promised they would be resolved however nothing changed during the 8 nights we were there. Even when checking out, we couldn't get a bellboy to cine collect our suitcases despite requesting them 2 hours in advance. Also when we were charged at the restaurant for suhoor despite no food being available and promised a full refund, upon checking out we were told we had outstanding breakfast payment's to be made. Duty manager who oversaw this issue was conveniently off and had left no notes. When we requested to file a complaint at the front desk we were treated as hostiles and made to feel like we were looking for freebies. I've had better service and treatment in 3rd world countries where the hotels are not even rated 1 star. Absolute disgrace and after filing a complaint we still have not received a response. Has been 4 weeks now. Youre better off staying elsewhere. Pay abit extra and stay at the hilton or pay less and stay a bit further away. Don't be fooled by location as it is not as close as they make it seem even with the shuttle buses, which if you're a male, I would recommend you walk as you will queue up for however long only to be placed at the back of the queue and give way to women. I'm all for respect and compassion however it works both ways.

Excellent service, staff helpful and friendly, rooms very clean. Breakfast is marvelous with so many varieties. I stayed in this hotel many times. I recommend it for others.

The room were good and the staff was nice. But their services were very bad. Firstly, the room were very smelly from smoking. Also, there was missing a bed. And they have provided only one set of towels for 4 people. We also asked to provide additional pillows since they missed a bed. All this would have been fine if they have rectify them. We called and talked to them 5 times were every time they have promised to resolve these issues. We ended up spending the night without any of them including sharing a bed.