Saptco Ticket Reservation - Al Aziziyah

the main bus station of saudi arabia Bus service available to most cities within the kingdom Service is acceptable in many ways occasional problems include delays and sometimes stoppage of service during eid holidays (despite having confirmed tickets) however tkts can be availed over a 6 months period and walk-in seats sometimes available

There should be clear marking on the counter for the destinations to which a particular counter is issuing tickets.. There should must be a separate dedicated queue for females. I bought ticket and went to the designated gate five minutes before...but the security guard told me the bus doors already closed.i told him but still there are five minutes remaining, he told me to go to check in counters...i gone there, the person sitting there told me i can not do anything, you go and modify time on ticket for the next bus for same destination... because now the new system is implemented. According to new system you should check in your ticket 30 minutes before bus departs..i told there is no announcement for this system or no awareness given to passengers... anyway may be they announced in Arabic, but what about the non arabic persons??there should be announcement in English also. I went to the ticketing counter and after standing and waiting for another 30 minutes (due to long queue) when i reached to counter the guy told me go to the information counter..... :( So again i will suggest and request that please clearly mention on any sign board in both languages that the ticket return or modification can be done only on information counter... After all i manage to get modified my ticket for the next bus which was supposed to be depart on 5.30 pm ...i went to check in counter at 5.00 the person on the counter told no need to check in....just go and ride on the bus...i went and mounted on the bus which departured on 05:45 means fifteen minutes late than the time.now my question is that why there is no system implemented ....for one bus one system and other system for other bus even for the same destination??one bus departs before given time and other gone 15 minutes late ??why ?and that bus took 5 hours to destination even the time of journey mentioned on the ticket was 3:15 three hours and fifteen minutes.... Hasbe Allah wa nemul wakeel.

There is a mafia (gang) who is taking money from passengers for each bag 2 riyals, Dear govt please take your action, we already paid ticket fee it's include bagage, but here mafia is taking 2 riyals for each bag for stickers.

There is no person English speaking

Excellent Services but some drivers are very rude towards passengers. Need some training to them. Remember, never forget to take a shawl with you while travelling to these buses because there Air Conditioners will freeze you :)

Paid 10 SAR for portman service in their collecting officer, after the service of carrying my luggages...the portman is asking again for another service payment ?

I'm Judy Ann. I came from Riyadh to Dammam. I checked in on September 26, 2021. The time is 5pm. My problem is that my luggage didn't arrive. Wrong bus. I got on. I hope you can help me get the luggage. I'm there right now dammam..I hope you can help me get my luggage

The guy in charge of printing a hard copy of my e-ticket made me make my 11am Riyadh to Dammam trip when it was already 11:05am. Big thanks to you. Terminal needs updating but can still do without. Same for the busses. E-booking is excellent. Just happy to see someone willing to go out of their way to help a passenger. So, 5/5.