Hyatt Regency Riyadh Olaya - Al Olaya
4.3/5
★
based on 8 reviews
Contact Hyatt Regency Riyadh Olaya
| Address : | Olaya St, Al Olaya, Riyadh 11433, Saudi Arabia |
| Phone : | 📞 +988 |
| Postal code : | 11433 |
| Website : | https://www.hyatt.com/en-US/hotel/saudi-arabia/hyatt-regency-riyadh-olaya/ruhhr%3Fsrc%3Dcorp_lclb_gmb_seo_ruhhr |
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Hotel
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| Description : | Polished business hotel featuring 2 restaurants, plus an indoor pool, a spa & a gym. |
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Walaa Alqarni on Google
★ ★ ★ ★ ★ Our stay was not enjoyable: wrong billing, misinformation, bad attitude towards customer experience & poor management.
As guests we were accused more than once that we “don’t understand”, when the truth is that their staff give conflicting info.
They made a mistake and didn’t even apologize and showed 0 professionalism in handling the situation, and only after constant follow-ups they fixed it.
We were basically mistreated.
Two stars for: good location + spacious suite with a great view at night.
The restaurant (suhoor) is good for middle eastern dishes.
Won’t stay here again.
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Ramm Paduit on Google
★ ★ ★ ★ ★ Excellent ambiance. The food is mouthwatering esp their lamb chops! Amelyn is so accommodating and has an excellent customer service. Azure Spanish Restaurant-a must visit!
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Mary Healy on Google
★ ★ ★ ★ ★ I am a Health Club Member in Sokoun Fitness/SPA since March 2022.
#1 Malak the female fitness instructor is amazing, gentle and kind and pushes you to your limits in a good way. Always respectful & professional with a lovely smile on her face. She is ultra fit and very familiar & competent with all the equipment. I look forward to seeing her every week for some training. Thank you Habibtiiiii
#2 The staff that work in the club and at reception are always so friendly and welcoming. Feels like there is a good team spirit & atmosphere.
#3 The place is kept remarkably pristine clean with a beautiful aromatic aromatherapy scent in the air. Everything is always fresh and well stocked. It is an absolute pleasure to shower in the Club.
#4 The door staff are always friendly & courteous.
A big thank you to all at the Hyatt Regency for an ongoing wonderful experience.
All the best and wish you success & happiness, Mary xx
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Azzam AlNasser on Google
★ ★ ★ ★ ★ One of the best 5-star hotels in Riyadh especially if you are Hyatt world member. Great club that offers daily breakfast on the 21st floor with exceptional view for Riyadh city.
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A. Mohammed on Google
★ ★ ★ ★ ★ Great hotel. Good service and staff are friendly.
It's close to atahali street and near the metro station (But I haven't opened it yet).
I recommend it, and I will be back again.
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Marite Mangawang on Google
★ ★ ★ ★ ★ We enjoyed our dinner at Azure restaurant in Hyatt Regency. They served authentic Spanish cuisine. Everything we ordered was flavorful. We recommend ordering their Seafood Paella, Braised Beef Cheeks, Grilled Prawns, Churros con Chocolate and Gotxua. Amelyn took good care of us and knew the menu well. We will definitely be back to try the other menu offerings.
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Bandar Alothman on Google
★ ★ ★ ★ ★ Wonderful welcoming with smiling faces.
The kind of customer care and touch you would wish for at a hotel after a long working day.
Amazing Saudi receptionist, I believe he was the duty manager Almutawa, was very helpful during my check-in process. I like to extend my special thanks to him and his great attitude of handling my check in process.
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Niam Sinno on Google
★ ★ ★ ★ ★ I had to attend a 1 day conference at this hotel today. The last time I visited was 3 years ago and the hotel was ok. This time, the experience was totally different:
1. Upon arriving, both front desks were unmanned and no help in sight to know where I was supposed to go. No poster, no guest relations.
2. The room we were given was well-lit, chairs uncomfortable, carpet ragged and worn out
3. Coffee breaks were fine, coffee machines not working inside the room
4. Biggest disappointment was the buffet lunch on the ground floor: in terms of choices, quality, and presentation. We asked for sparkling water, they said they don’t have. The whole thing screamed 3 stars to me at best
5. Even a bigger disappointment was dinner. We were a large group - about 25 and we were all very disappointed. The chef and crew were novices. Clearly this was their first time frying calamari, making paella and preparing steamed rice. The barbecued ribs were mostly burned. We had to call the chef and share the feedback, he said that this is standard. We left and decided to go somewhere else to have a proper meal, although we had paid a hefty amount
It is sad to see the hotel downgrade its standards that much. Clearly no quality hiring and lack of focus on guest experience. Not what I am used to from other Hyatt hotels.
The hotel and its service does not deserve 5 stars and should be downgraded to reflect the standards currently offered
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