Enterprise Rent A Car انتربرايز لتأجير السيارات - Al Quds
3.9/5
★
based on 8 reviews
Contact Enterprise Rent A Car انتربرايز لتأجير السيارات
| Address : | Eastern Ring Rd, Al Quds, Riyadh 13214, Saudi Arabia |
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| Phone : | 📞 +998 | ||||||||||||||
| Postal code : | 13214 | ||||||||||||||
| Website : | https://www.enterprise.com/%3Fmcid%3Dyext:245709 | ||||||||||||||
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AH MED on Google
★ ★ ★ ★ ★ Worst experience in this branch.
The branch customer service is so rude and unprofessional. Case escalated to the call center and no action taken!
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Mohammad Ibrahim Albibi on Google
★ ★ ★ ★ ★ I rented a CAMARY 2019 model on 2nd Oct 2019 at 1930 from the Riyadh, king Khalid airport terminal 5. The guy who gave the car at the airport was going to give me the car without inspection report. I reminded him and he inspected the car and marked up the scratches that appeared in the different areas in the car. He gave the report. I came to enterprise rent car on the eastern ring between exit 10 and 11 to turn in the car in 3rd Oct 19 . A Sudanese guy came to inspect the car and he bent around the rear bumper and used his phone light and he start telling the Saudi man that there is a mark or scratch on the bumper. The Saudi guy told me that I have to pay for it ?!
I told him that there is no one hit the car and the mark or scratch is very difficult to see and may be the airport staff did not register it. The Saudi man told me you have to pay or you go to the airport and turn the car in?!
I was planing to turn in the car and get a smaller car, and I changed my mind due to the encounter I have with the staff of enterprise
I had to go all the way to the airport and turn in the car ! Which was accepted with no problem
I will never rent a car from this place after my experience
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Ahmad Hamdan on Google
★ ★ ★ ★ ★ Fast and quick,clean car's also
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arun sree on Google
★ ★ ★ ★ ★ please check the car completely Inside and outside damages before you go.
Usually they will mark outside damage while you return they will some hidden plastic damage which you were not aware off
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Owais Mohammed on Google
★ ★ ★ ★ ★ BEWARE
Worst service, unprofessional staff
Don't believe them,
They told city drop of free from Riyadh to Jeddah but when i went to return the car at Jeddah Palastine branch they charged me 300sr n the reason they created silly claim that headlights gone Dim & trying hard to find out any scratches by mobile torch to claim some extra amount.
I didn't saw any other rental company like this
For 7 days they make bill of 1400sr
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Francois Mouton on Google
★ ★ ★ ★ ★ Worst service I have ever received from any rental company, I booked a vehicle through there online booking service, once I arrived the car in the system was not there and the guy at the reception said they sent the vehicle to another branch and it is his not his problem I must speak to the manager. They then told me I can either take a lower spec car or leave it. I had no choice so I had to take the vehicle and this took 45min from start to finish WORST customer service, not due to high demand but extreme incompetence from the staff.
Upon return same story waited 45 min to just hand a rental car back being unable to do so as I had an appointment I left again and had to return at a later stage I would never recommend this rental company to anyone I know and hopefully this review warns people to stay away and use a different provider.
The Staff member even said to me that I must recommend their service to people I know coming to visit the Kingdom. What a joke of comment. Unprofessional,incompetent staff with attitude and low service delivery.
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Eugen Taso on Google
★ ★ ★ ★ ★ The attendants are friendly and helpful. They don't speak great English, but they do their outmost to help and provide the right service and information. They don't have the cars advertised available, but they'll offer solutions. Overall, a good experience. Convenient location as well.
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Jarrett Risher on Google
★ ★ ★ ★ ★ Very poor system, poor hiring practices customer suffers and you lose money. That simple.
No point in having a customer service phone number of our isn't active and no one is going to answer it.
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