Al Safiah Health Care Center - Al Haram

I am from Canada and didn’t expect as good of a health care service but expected atleast proper medical professionalism. I was wrong. This is such a HORRIBLE place to seek medical care. Took my little brother for medical care. This is his account: “Went in with an acute chest infection. As I walked in, they checked my passport and wrote down my name on a slip of paper. Told me to go to see the doctor. There was no doctor in the office. A man with a white coat and face mask was snoozing down in the hallway. When I went to him he directed me to an inspection room down the hall. The nurse there was so rude. She told us to go away. She sent us back to the doctor. I talked to the doctor and told him I had had Pnuemonia before and had been seriously ill with temperature which was not getting better. He sent me back to the rude nurse who checked my temp and blood pressure. Meanwhile there were men drilling holes in the wall right behind her. ? construction was happening around patients in the inspection room. She wrote down the vitals on my slip of paper. I went to the doctor and he wrote down medicine on my slip of paper and send me back to the nurse for IV. The nure wouldn’t allow my family in as she inserted it. I understand why now. She didn’t know how to put it in ? she poked me 2x in my arm and another couple times in my hand. Soon as she got it in she removed the curtain and let them come sit. Her assistant was walking around and using his phone for snapchat and was carrying a tea kettle between rooms?. Did not help any patient. The nurse kicked my family out of the room again because my mom was starting to get concerned with the way the nurse had poked needles. Later my sister asked to see the slip of paper to go buy medicines, the nurse started avoiding eye contact and said the doctor hadn’t written any down eventhough my family had seen the doctor write it. Confused, my sister went back out of the room. She asked again and got the same response. Later the doctor came in and the nurse and him started whispering. He wrote a medicine on a slip of paper again. However the slip of paper was not mine. It belonged to some saudi national with a different name. It also had his vitals on it. When my mother asked him to perscribe medicine on the correct paper, the doctor started screaming at the top of his lungs and kicked them out of the room for not understanding that it didn’t matter whose name was on the paper. He then went and whispered something to the rude nurse who removed the IV which was still 50% full. He told us to take the medicine and go.” We were so shocked and left. I was worried for my brother that they would do anything wrong to him otherwise I would have given them a piece of my mind. If you are travelling for Umrah pls make sure to come prepared for flu/cold/cough/pnuemonia. Every other person here has it. Come with antibiotics. If you really need medical care, the medical center in Mecca is way more professional than this one. I still can’t belive we had this experience. Maybe they hide slips to get money on them somehow from the government. AVOID IF YOU CAN!!! If it helps anyone pinpoint these people; We went on Thursday January 4th Time: around 11 am Doctor in charge: darker skinned, arab looking, could not speak English (he had another lighter skinned arabic doctor translate symptoms before), had his name tag flipped over. Nurse had a face mask on and did not wear a name tag.

It is a very good ambulatory health care facility which provides a governmental free primary medical services for pilgrims and Madinah's visitors throughout the year, working hours extends till midnight. Care is provided for both genders

The doctors behavior and to check the Patient is not good as we do in our country . They are not paying attention to the Patient totally disappointed how they treat with the Patients. They even didn't listen proper patient complaint and also the language barrier they even not speaking English clearly. Dont knows how MOH give them authorization to practice.

Very good primary health care

Recently 3 days before my daughter vaccinated here, very impressive Health care Center, God bless their Staff and team.

Free medical service, even for visitors. Bring your copy of visa and passport. Huge workload for the medical team, may Allah bless them all.

They treated patients free of cost...you just have to give them copy of passport and visa only... Its nearby Masjid e Nabwi Located towards Qibla direction...

Maashallah good Service Faiculity members I visit 2020 left Alhamdullah Allah k suqr h