Nozol Bakkah Hotel - فندق نزل بكة - Al Hujun

Shuttle hotel.good but far from haram

Its fully ready hotel for umrah and hajj gusts.

good place, not far from al Harom good room,good view and very good food

Very nice room, very well behaved staffs, near to Haram and very good buffet.

Peace be upon you brothers. I work in the city of Dhahran and came to this hotel (or what seems to be a hotel) to do Umrah in Mecca. I stayed at this (hotel) 4 nights from 29 December 2018 until 2 January 2019. I can say without any doubts that this hotel can make you hate your stay in this city and you may even hate Mecca itself! The first poem when my family and I arrived after more than 12 hours of continuous travel to know that I was not allowed to park in front of the hotel as been told by (the receptionist or what seems to be one). I told him that I was a stranger from Mecca, so where could I park my car. He said "Take the bridge and you will find places to park your car! What a precise description indeed! I asked him about the bus schedule to take and he sais it arrives every quarter or one-third of an hour. I waited for the bus from 10:45 pm until 11:35 pm until it finally arrived. I asked another employee why all this delay in the arrival of the bus, he said there are problems between the driver and the bus company!! Oooh... wonderful! When he asked the driver after he arrived about the delay the driver said he was searching for a fuel station! One of the residents of the hotel told me abiut a place where I parked my car. I took a taxi and did Umrah, thank God. In the next day I went down to catch the bus when I found that the bus was broken down in front if the hotel-- needs maintenance! I asked for cleaning the room and went to the Haram with my family by taxi around 5pm. We came back around 11pm to find the room as it was-- not touched by humans! I went to the employee complaining about the lack of hygiene to find another family complaining the same complaint to this employee. The important thing was that we waited about an hour until the cleaning worker finished cleaning the room to find the room still not clean! Garbage baskets were not clean. Bed sheets were not replaced with clean ones. The Cleaner pushed the dirt from the middle of the room to put it next to the wall! It was a shameful and disgusting truth. I found the TV not working and tried to fix it to let my kids watch children's channels but to no avail. I called the employee and he said to me "Adjust the settings!" I told him I tried and could not. Is there anyone to help and he said no, maybe in the morning! No one came until I traveled!!! On the next day we left the hotel around 5 afternoon and requested as usual the room cleaning service. We came back around 10:30 pm to find as usual the room as it was not cleaned by anyone. I came down and I was furious with this constant neglect. The employee said to me, we'll send you someone. We also waited an hour to clean the room to find the same neglect in cleaning as it is. They did not replace the sheets and the level of cleaning was very poor. Last night I came out of the hotel and before going out I asked for a room cleaning service and told them that I was traveling tomorrow morning so I needed to sleep in early, which meant that I needed to have my room cleaned before I come back from the Haram. I came back from the Holy Mosque to find the room as it is, and no life for those whom you call. I went to talk to the employee; he was talking to someone in the phone and when he saw me he faced the other direction to escape confrontation with me. When the phone talk was so long I left him and went up to my room with great determination to write about this horrible experience, which I passed here in the most sacred place on Earth. The cleaning worker did not come that night, and even worse, no worker helped me to lift my travel bags from my room. In conclusion ... This hotel does not deserve a single riyal to stay in. My advice is to run away from this swamp and place your rials in a place that respects man and respects his dignity. As for myself, I shall never enter this horrible place again... even if the stay in it was free ... No... Even if they gave me money to stay. My last words are There's no strength except in Allah Almighty.

It is a beautiful place to live but service is pretty bad. They have like 3 room service people and cleaning people for whole hotel which is around 150 rooms. Location of the hotel is also pretty awkward to haram. it’s not much far and not much close so texi won’t even pick you up until you give them around 40 Saudi currency and that is bit a lot if you have to go 3-5 times everyday. They have a bus system but it’s not the best.

Nice receptionist, but unfortunately my experience was very bad because of the uncleanliness of the room and I was transferred to another room and it was also unclean and there is no water in the bathroom and I have to wait until the tanks are filled..

I have not recived so good service in any hotell in my 33 years. The owner, the workers and everybody at this place was very helpfull. I was in Mekkah for first time, and there is no doubt i will come back to this hotel over and aver again. Even the day we came, booking.com made mistakes but the owner even paid our taxi and then helped us. Super safe and super service .