MeNa Restaurant - Al Jazirah

السلام عليكم ورحمة وبركاته الحمدلله على اجواء رمضان ، كانت لي تجربة الإفطار في المطعم و تقيمي له بشكل صادق : ١ السعر مرتفع بنسبة للخدمة المقدمة ٢ الأطباق متنوعة لكن الطعم فيه شي غلط ( كل طبق ناقص فيه طعم او زايد فيه طعم ) ربي لك الحمد دائما لكن كنت اتمنى إنهم يحسنوا الطبخ اكراماً للنعمة ٣ القهوة طلب اني اغيرها لان الي على الطاولة طعمها موية بشكل واضح هذا تقييمي و اعتذر لو التجربة بهذا الشكل و اتمنى التحسن

مدير المطعم قليل ادب وقليل الأصل رفض دخولنا لانه معانا تذكرتين دخول مخفضات وسارياتةالمفعول من كوبون وقال لنا تعالو بعد 10 ايام... عديم الأصل... اسلوب رخيص واطي غير متوقع لكن الله المستعان لما توظف الشخص الغلط في المكان الغلط... وزاد الطين بله المدير المناوب للفندق عندما شرحنا له اننا صرنا واصلين فلم يقدر هذا الشيء ابدا والموضوع كله انه فندق يدار من ناس غير كفؤ.... لن ارجع الى هذا الفندق الواطي التعامل مع البشر...

This has been one of the worst experiences that I have ever had in a restaurant. Please note that 95% of my reviews are 4-star+ and I rarely give bad reviews. We had bought discounted tickets for this restaurant from another coupon service that this restaurant subscribes to. The coupon clearly stated the validity dates of the tickets when they could be used (valid for 30 days after the purchase). We tried using the tickets one day after purchase. However, the restaurant manager refused to allow us in the restaurant saying that for the 10-day Eid holiday period he couldn’t allow us to use the tickets. There was no such condition mentioned on the tickets. But since they want to maximize their profits for the 10-day holiday, they decided not to allow discounted tickets to use the restaurant even though the tickets were issued by them (and their proxies). Even if the restaurant manager was correct in denying us service, (which he was not as the tickets had valid dates mentioned), he could have made an exception, especially as the restaurant was no more than 10% busy. The frustrating part was that the discount was no more than 30-40 Riyals per ticket, which for such a supposedly up-class restaurant shouldn’t have been an issue. At one time, it even occurred to us to pay the difference as the amount was little, but the overall manner in which the hotel and restaurant management handled this situation made this not worth the effort or experience. It was clear that the restaurant manager lacked the basic courtesy and the basics of customer service. If he was scared and not empowered by his hotel management to make such exceptions, then the hotel management is at fault for not knowing how to deal with their customers and on top of it all to respect their PROMISE, which was reflected in the issued tickets. Unfortunately, this experience was so bad that I will refuse to ever step in this hotel and restaurant who is run by people who lack basic management and customer service skills. To give the hotel and restaurant some basic training on customer service, customer service is not just about offering a smile when customers hand your establishment the money. It’s about going the extra mile to serve your customers so they can be loyal to your business and say good things about it to others. Clearly, this will not be the case in this situation!

Pricy , food was served cold

Very nice & wonderful restaurant

Early morning Most Delicious Breakfast at Mena Restaurant Lot of Varieties and taste good food Excellent Staff Specially Mr Sheikh Salman Nd Mr Mohammed Asrin They Both Welcome Warmly Nd Serve with the best of their Abilities Thanks for their good Behavior Nd Attitude

Funtastic and fabulous Friday Lunch at Mena restaurant shaza.

A lavish Levant flavours served in an elegantly designed MeNa restaurant, they also have a super nice Ladies Night buffet on Wednesday and an amazing FUNtastic Friday buffet