Grease Monkey جريس مونكي - 7111 As Safa Street An Nahdah District 23615 4800

I went to change oil at 10AM, and it's not the first time to hear these words "We have many cars to serve, please come after pray (1PM)" and the problem is there are only two cars, and your web says no appointment needed. I doubt that I will come again

Services in general are good , i have two important comments: 1- Total time you spend is annoying , i have waited up to 1 hour in the queue only, 4 cars were prior me , the work is done in sequence and there is no parallel wash for cars 2- price is unreasonable at all , the exterior only 45 SAR !!! And this wasn’t mentioned in the entrance.

This branch took over my case from the As Salamah one after the supposedly regional manager, Razeen, gave me a call and ensured me that the computer damage that happened to my car in the prior workshop would be resolved. Initially he was quick to update what was happening but unfortunately with Grease Monkey KSA, Murphy's Law applies: things tend to go from bad to worse. Below are the events that happened in chronological order and why I strongly advise to go elsewhere for any type of service, big or small: 1) Visited As Salamah branch to fix 2 issues (A/C water leaking and coolant depletion). To solve these, they recommended to open the dashboard of the car. 2) Car computer no longer working when I came to collect it. They told me to bear the cost of the computer and tried to blame it on the A/C leakage. Later, Razeen admitted their mistake and took responsibility for the replacement cost. 3) After collecting the car again, there were 3 more faults with the computer (headlight, speed limit, and front sensors function). Razeen now claims that the headlight error was due to the motor damage unrelated to their work and would require SR8,000 to be replaced. His 'expert' words were "it's a minor issue, the car can still be driven and even if you want to sell in the future there wont be a problem". 4) The front sensors were fixed soon after but the speed limit function was permanent. I started to lose faith in Razeen's expertise when I discovered him watching youtube to understand how to fix it. His character was immediately questionable as well when he used vulgarities to describe his Saudi boss (apparently a former banker) while earlier he was all smiles and talking politely in front of him. He also started to cancel my calls and later on claim that he had urgent family matters (only to post about India's success in the Olympics on his whatsapp status at the same time). When his American boss calls him on the phone he consistently downplays the problem by claiming these are "small issues". 5) Razeen then claimed the problem was due to them mistakingly ordering the wrong replacement computer which was meant for a different car model and apparently ordered a new one from Dubai. When I came to collect my car again, the same issues were there and was never resolved. 6) He then claimed to send my car directly to the agency as a way to prove that nothing could be done. When I asked my contacts in the agency, they had no record of my car being sent to them and advised me to ask a copy of the receipt when it was sent. When I asked Razeen for the receipt, he claimed none were provided, and when I asked for the name of the technician he dealt with, he was no longer cooperative and started to accuse me of wanting to receive "free" service. A true mark of a scammer. I chose to go to Grease Monkey based on the reviews on googlemaps, but any savings you think you are getting is merely an illusion. I came in with 2 issues and left with 5. Paid SR3,500 for the A/C leak and coolant depletion, was without a car for 3 months and had to rent one, and the headlight motor damage was estimated to cost a further SR 8,000. Verdict: The manager (Razeen) is the epitome of everything that is wrong with Grease Monkey KSA, clueless, incompetent, and unethical. Honesty is a rare commodity in this industry and Grease Monkey is no exception. Their real tagline should be 'We Create More Problems Than We Solve". Avoid them like the plague.

Really cool and friendly staff the place is clean and the workers are professional and know exactly what they do, the do many services like oil change and tries stuff and even simple mechanic, they also have a car wash section which has many workers to clean and finish your car in no time, they are bit pricey but it's what it is..

Fastest service u can get for your vehicle. All under warranty. Allso express carwash. Professional technicians. A must visit

Excellent service and staff. No wait, dealer quality service. You can call ahead of time to order parts (if you need them)

NO MORE HUSTLING WITH UN PROFESSIONAL LABOR ELSE WHERE , here you get a great service from great team , international well proven history of car care , prices are great as well , make sure u check for discounts , oils change 10/10 Car wash 7/10 This shop uses top of the market materials and products such as SONAX. Definitely will come here again , and yeah the are certified to provide service for your car that won’t void your dealership warranty .

My go to car repair shop, the guys are super friendly, thorough and cooperative. Mustafa takes care of my car and keeps me up to date with the status of the job, Kamal is also professional. Met with the branch manager Razeen and he was super friendly, he even sent mechanics to my house to check on my car when it broke down. Highly recommended!!