electro stores - Al Wurud

The worst experience ever starting from customer service up to delevary, installing as well as after sales services. One star is more than what they deserve based on my personal experience with them.

Out of thr sudden,they shock you with an amazing offer. I advise checking them first when you plan to buy an appliance

They are having a clearance, the store is going out of business...

The worst electronics shop in Saudi Arabia, the service is unbelievably bad, on wonder why the keep shrinking every year.. The shop is 2 minutes from my house! And i would rather to take a 10 minute ride to Extra.. A shave kit cost on Amazon 70 SR they sell it for 300 RS!!

I would like to share my experiences here, i ordered note9 through electo website and selected this store to receive it, when i went there i was surprised as they informed me that they did not receive my order yet, i showed them the order and the payment confirmation but they refused to deliver the product to me even they confirmed its available in the store! Instead they asked to wait for 48 to 72 hours without giving any logical reason! This was not acceptable for me as i did preorder and already paid so I was expecting to get the device smoothly and fast same as the other shops... the strange thing that they informed me if i did not pay online and paid at the store they could give me the device immediately! So why they have online payment if it will just delay the process and make it difficult for the customers! And why the did not even mentioned this 48 to 72 waiting on their website! I think they should revise their website policies and make clear notes for this. I called the customer service from there but they did not help me at all and redirected me to the Store supervisor Mr. Faris. Mr. Faris did his best but could not resolve my issue. The good thing that the manager there Mr. Faleh Al Ahmary was available there and he is very helpful and supportive person. He understood the issue completely and did a lot of effort to resolve it. I really appreciate his support and his professional attitude and skills as he is caring a lot about the customer satisfaction. He apologized for this incident and communicated with the website team and the top management to get the required approval to finalize the process fast. Here is a photo of him delivering the note9 to me as he said I was the first customer purchasing the Note9 from this store? Thanks again Mr. Faleh, Mr. Faris and Electro team for the amyzing support .... it was bad experience at the beginning but has a happy ending.

Sometimes I can find cheap but good quality things

After sales service very bad. They laying about maintainance services. Don't wast your money with them. Very bad ???

They have the best service ever, they called me before the delivery to confirm the time and an hour after they delivered my fridge and cook to check if all was good or if i have any complain ! I also had a very good service with one of the guys in the showroom who was very helpful... The really take care of you