Almajdouie Peugeot - Al Qirawan

Good place and staffs are good and supportive...

The place is ok, but need some improvements like; A display of the customer service no. A receptionist available all the time. Reallocating the female W.C. to be near their waiting area. Thx.

I'm sorry to use this platform, but may I have the contact number who answers questions about availability of spare parts for Peugeot 208. I need a window regulator assembly. Please. Let me know if you have one. No one answers on the phone number listed on your website.

1 man to serve all customers, 4 hours until the service was done and among those 2 hours waiting to give my keys and actually submit my request for maintenance. The place is dirty and full of dust and there were people renovating the place while the customers were waiting. The only advantage was the nice and welcoming receptionist.

Very poor customer service. A lot to improvise. And they need to hire more customer support agent. It’s sick to wait for hours for your number to called.

I’ve been with the previous servicing company ‘Almutawakel’ prior to ‘Almajdoui’ taking over. Though Almutawakel were not the best, almajdoui makes their customer service great. - Regular servicing fee is over 139.5 sar to what Almutawakel used to take. Oil/filter change is now 639.5 sar. - Expect to pay a large number for a check up and servicing. Just a mere check up starts from 700 sar. - Regular servicing time (change of oil/filter) takes up to 3 hours. - Full check up takes up to 3 working days, without any servicing ! So expect to be carless for at least 11 days. - Their working hours/days are inconvenient as they only open during regular working hours during the weekdays only. - Unpleasant and unhelpful front desk, which may be due to staff shortage (benefit of the doubt). - You hand over your car without the employee checking your car, you do not receive a hard copy of receiving your car. I was told i will get a text msg when i asked for a paper, i got neither.. - Car parts such as windshield wipers have been out of stock for the past 3 months.. - I received my car with scratches all over the front part and white paint on the handle of the driver seat. They denied it was from them but they did offer to buff it. I think their management should restructure itself around a customer service module, because it has been an unpleasant experience. If your looking for good customer service post purchase, i suggest you look elsewhere.

Just need to take atleast 3 days off work if you want car to be repaired. One day to give vehicle, one day to give money and third day to receive car! Its a nightmare!.. and no, no need to contact number. It took me 5 calls to get an appointment so I won't risk giving complaints on the customer service number

Worst experience ever. Overall, you have a stranger feeling when you enter this workshop. It seems like service provider takes pity on you and that's the only reason they do the work. My car is in repair so they are asking for a 50% repair value to be paid. So I have to go 30 kms from home in a taxi to pay 50% of repair value and come back with another and then go back again (maybe months later) to get my car. What cruelty!. I also have to skip work for it due to the working hours of the workshop.